Bank x Bank / Delete your account

Delete your account

Effective 26 October 2026. The current closed-test release is free, with tips disabled.

Uninstalling the app does not delete your Bank x Bank account.

In the app

Sign in, open Settings → Delete Account and follow the confirmation prompts. You may need to sign in again. If deletion reports an error, retry or contact us; do not assume it completed.

By email

Email hello@bankxbank.com requesting account deletion, preferably from your account email. Mention if you use Apple's private relay. We may verify ownership. Never send your password, card details or verification/reset links.

We normally respond within one month and explain any lawful extension within that month.

What happens

Completed deletion removes your active account, synced plans, contributions, preferences and support profile, and requests deletion of the associated RevenueCat customer. Other offline devices may retain cached data until they reconnect or you remove their app data.

Limited payment records are retained for 90 days after completed deletion, then deleted. Inconsistent records need investigation. Backups, security logs, correspondence and required financial evidence have separate retention periods; see our privacy policy for the periods, provider copies and your rights.

Deletion does not close your Apple or Google account, move money or automatically refund a tip. You can request deletion without waiting for a refund decision.